Provide investment industry expertise to client investment consultations and servicing of life insurance and full suite of investment products Administer and document account activity and execution in accordance with NFFG process and procedures and FINRA, NASAA, SEC regulations Conduct review of accounts to communicate account status, explain activities and inform clients

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Full life cycle project management o Establish and lead project teams o Develop project plan/scope/schedule/cost/communications o Procure and/or manage resources/timelines/deadlines/quality o Risk, Issue and Change management o Ensure successful project implementation o Scope of responsibility Apply engineering principles into the design and enhancement of new and existin

Lead end to end email effort for assigned business area/products and ensure timely activation of promotional email content. Identify email best practices and drive development, implementation, and reporting of email campaign performance to increase overall effectiveness. Evaluate and report on email campaign performance, test results/learnings, and data insights to the pr

Full life cycle project management o Establish and lead project teams o Develop project plan/scope/schedule/cost/communications o Procure and/or manage resources/timelines/deadlines/quality o Risk, Issue and Change management o Ensure successful project implementation o Scope of responsibility Apply engineering principles into the design and enhancement of new and existin

Responsible for developing software with the Pega platform to support a large scale IT system Responsible for working on Pega development stories and tasks to completion with each sprint as part of an Agile delivery team that uses Scaled Agile Framework (SAFe) Participate in Epic, Story, Task identification, and elaboration activities and promote Pega capabilities to maxi

Develop branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives Manage and direct operations to ensure targets, service level agreements and corporate objectives are met Oversee the process of determining whether or not to pursue litigation in collecting delinquent member accounts;

Maintain internal application security controls, parameter files, RACF SETROPTS and RRSF Settings records, and other control mechanisms requiring subject matter expert (SME) knowledge Design and maintain internally used mainframe tools (e.g., zSecure, CARLa, ETF/R, various REXX Execs, EasyTrieve programs, some number of Cobol programs, SAS programs, SQL inquiries via SPUF

Develop branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives Manage and direct operations to ensure targets, service level agreements and corporate objectives are met Oversee the process of determining whether or not to pursue litigation in collecting delinquent member accounts;

Plan the research for and development of specialized risk assessment scopes Collaborate with management and personnel to optimize risk assessment scope development Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities Gather and synthesize data; present conclusions and offer risk mitigation, remediation and proces

Conduct the following for Azure SQL/Azure SQL MI/SQL on Azure VM, On Prem SQL Server, SSRS, Power Bi RS, SSIS, Azure Synapse and other related products as applicable and necessary. Install/Configure/Setup/Administer and Maintain production and non production environments. Setup High Availability and Disaster Recovery Plan and test high availability and disaster recovery C

Demonstrated development and customization experience with Microsoft Dynamics CE, Power Apps, and Power Automate. Experience with Power Pages and Power Virtual Agents is a plus Extended configuration experience with Dynamics 365 CE including custom entities, fields, views, interactive dashboards, business process flows, business rules, timelines, and Insights Must be able

Lead the development of comprehensive design systems and documentation to craft clear, concise and effective content that can be scaled across products. Create, maintain, evolve and socialize voice and tone style guides, UX content guidelines, and other self serve materials. Serve as the career manager for growing team of UX Copy and Content Designers by way of leadership

Demonstrated development and customization experience with Microsoft Dynamics CE, Power Apps, and Power Automate. Experience with Power Pages and Power Virtual Agents is a plus Extended configuration experience with Dynamics 365 CE including custom entities, fields, views, interactive dashboards, business process flows, business rules, timelines, and Insights Must be able

Lead the development of comprehensive design systems and documentation to craft clear, concise and effective content that can be scaled across products. Create, maintain, evolve and socialize voice and tone style guides, UX content guidelines, and other self serve materials. Serve as the career manager for growing team of UX Copy and Content Designers by way of leadership