Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization Determine project requirements Prepare project plans, proposals, schedules, budgets, communications and staffing requirements Assign responsibilities/tasks to project team members based on priority, staff availability, and resources Monitor and maintain project/pr

Design, develop, and evaluate large and complex predictive models and advanced algorithms Test hypotheses/models, analyze, and interpret results Develop actionable insights and recommendations Develop and code complex software programs, algorithms, and automated processes Use evaluation, judgment, and interpretation to select right course of action Work on problems of div

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Researches, analyzes and interprets consumer regulations, laws, industry guidance, opinions and court decisions and provides findings to management Reviews member complaints, identify potential regulatory issues and route to appropriate business unit for input Documents complaints records in Member Concerns Database Prepares responses to regulators, internal and external

Identify and assess business process strategies and opportunities Proactively monitor external and internal sources to identify opportunities for employee experience and operational efficiency improvements Establish and lead temporary process improvement teams, leveraging business area subject matter expert Actively collaborate with staff across business units to define b

Researches, analyzes and interprets consumer regulations, laws, industry guidance, opinions and court decisions and provides findings to management Reviews member complaints, identify potential regulatory issues and route to appropriate business unit for input Documents complaints records in Member Concerns Database Prepares responses to regulators, internal and external

Analyzes business loan applicants' financial status, credit, and business to determine feasibility of granting credit including loan approval Works closely with development team/business member to ensure all appropriate data is obtained reviews and analyzes loan applications to ensure that necessary documents have been received and validates the integrity of the data Dete

Evaluate employee inquiries and problems to determine best course of action; provide advice and guidance Conduct thorough and timely workplace investigations and make recommendations on appropriate course of action including formal levels of disciplinary action (e.g., reprimand, suspension, reassignment/reduction or termination) to minimize legal risk Create chronological

Lead end to end email effort for assigned business area/products and ensure timely activation of promotional email content. Identify email best practices and drive development, implementation, and reporting of email campaign performance to increase overall effectiveness. Evaluate and report on email campaign performance, test results/learnings, and data insights to the pr

Evaluate employee inquiries and problems to determine best course of action; provide advice and guidance Conduct thorough and timely workplace investigations and make recommendations on appropriate course of action including formal levels of disciplinary action (e.g., reprimand, suspension, reassignment/reduction or termination) to minimize legal risk Create chronological

Responsible for developing software with the Pega platform to support a large scale IT system Responsible for working on Pega development stories and tasks to completion with each sprint as part of an Agile delivery team that uses Scaled Agile Framework (SAFe) Participate in Epic, Story, Task identification, and elaboration activities and promote Pega capabilities to maxi

Build and maintain relationships with team members, management, key stakeholders, and/or external contacts (vendors, etc.) Document operating procedures for installations, configurations, and/or administration tasks Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices Maintain inventory control documenta

Maintain internal application security controls, parameter files, RACF SETROPTS and RRSF Settings records, and other control mechanisms requiring subject matter expert (SME) knowledge Design and maintain internally used mainframe tools (e.g., zSecure, CARLa, ETF/R, various REXX Execs, EasyTrieve programs, some number of Cobol programs, SAS programs, SQL inquiries via SPUF

Support the development, implementation, and maintenance of Navy Federal's EPM Suite of applications and integrations (PBCS, Essbase, Narrative Reporting, Reports, Financial Reporting Studio, EDM, Profitability & Cost Management, ARCS, etc.) Assist with system configurations, integrations, and security settings across the platform Support the maintenance and enhancement o

Identify business requirements (e.g., needs, objectives, functions, features, input and output) and translate into delivered technical solutions Utilize Navy Federal approved software development tools and software applications to design, develop, implement and maintain low code or no code business solutions that align with business initiatives and corporate strategies Fa