Exhibit behaviors of a Lean Agile Leader through mindset; helps the team embrace SAFe core values, adopt and apply SAFe principles and implement SAFe practices Support the team rules of Scrum, eliminate impediments and lead the team in efforts for relentless improvement and heightened efficiency Ensure technology and service delivery roadmap support the solution strategy

Researches, analyzes and interprets consumer regulations, laws, industry guidance, opinions and court decisions and provides findings to management Reviews member complaints, identify potential regulatory issues and route to appropriate business unit for input Documents complaints records in Member Concerns Database Prepares responses to regulators, internal and external

Exhibit behaviors of a Lean Agile Leader through mindset; helps the team embrace SAFe core values, adopt and apply SAFe principles and implement SAFe practices Support the team rules of Scrum, eliminate impediments and lead the team in efforts for relentless improvement and heightened efficiency Ensure technology and service delivery roadmap support the solution strategy

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Evaluate operational efficiency and effectiveness Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs Analyze, define and document technical design for

Evaluate employee inquiries and problems to determine best course of action; provide advice and guidance Conduct thorough and timely workplace investigations and make recommendations on appropriate course of action including formal levels of disciplinary action (e.g., reprimand, suspension, reassignment/reduction or termination) to minimize legal risk Create chronological

Evaluate operational efficiency and effectiveness Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs Analyze, define and document technical design for

Support the development, implementation, and maintenance of Navy Federal's EPM Suite of applications and integrations (PBCS, Essbase, Narrative Reporting, Reports, Financial Reporting Studio, EDM, Profitability & Cost Management, ARCS, etc.) Assist with system configurations, integrations, and security settings across the platform Support the maintenance and enhancement o

Provide support to the Manager, Small Business, on lending programs, training, current needs, compliance, existing initiatives and serve as a point of contact for Business Solutions Lending teams Lead marketing efforts for Small Business Lending teams Attract, retain business members and Centers of Influence through in person and/or virtual events while partnering with bu

Collaborate with a cross functional team to define and launch new and innovative member communication decisioning strategies in Pega Customer Decision Hub (CDH) Streamline the execution of program priorities while maintaining the conceptual and technical integrity of the next best action taxonomy, strategies, actions and treatments for the Scrum Team Lead, influence, and

Develop product portfolio strategies and multi year roadmaps in collaboration with key stakeholders in a product oriented operating model. Lead architecture design sessions, document current / target state, transition architectures and make suitable recommendations for future state direction based on evolving industry best practices and practical considerations around Nav

Develop and oversee branch strategy, establish priorities and set goals, evaluate and implement standards to ensure alignment with department/organizational objectives Manage and direct operations to ensure targets, service level agreements and corporate objectives are met Identify and resolve operational and performance gaps and obstacles; implement changes and improveme

Lead the Analytics Center for Enablement partnering with data scientists, data engineers and product managers to deliver BI and Analytics solutions. Set the strategic vision and technical product roadmap for BI & Analytics, ensuring alignment with partner teams and business objectives. Work with product teams and business users to understand and address their data and ana

HPE Nonstop System Administration and Support FIS Connex ATM/DEBIT Card System Processing performance management After Hours On call support for HPE Nonstop Systems and Applications Nonstop File System configuration and management to support application processing Nonstop Systems Performance Analysis Full life cycle project management Establish and lead project teams Deve

Lead the Analytics Center for Enablement partnering with data scientists, data engineers and product managers to deliver BI and Analytics solutions. Set the strategic vision and technical product roadmap for BI & Analytics, ensuring alignment with partner teams and business objectives. Work with product teams and business users to understand and address their data and ana