Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Design, develop, and evaluate large and complex predictive models and advanced algorithms Test hypotheses/models, analyze, and interpret results Develop actionable insights and recommendations Develop and code complex software programs, algorithms, and automated processes Use evaluation, judgment, and interpretation to select right course of action Work on problems of div

Researches, analyzes and interprets consumer regulations, laws, industry guidance, opinions and court decisions and provides findings to management Reviews member complaints, identify potential regulatory issues and route to appropriate business unit for input Documents complaints records in Member Concerns Database Prepares responses to regulators, internal and external

Analyzes business loan applicants' financial status, credit, and business to determine feasibility of granting credit including loan approval Works closely with development team/business member to ensure all appropriate data is obtained reviews and analyzes loan applications to ensure that necessary documents have been received and validates the integrity of the data Dete

Researches, analyzes and interprets consumer regulations, laws, industry guidance, opinions and court decisions and provides findings to management Reviews member complaints, identify potential regulatory issues and route to appropriate business unit for input Documents complaints records in Member Concerns Database Prepares responses to regulators, internal and external

Lead end to end email effort for assigned business area/products and ensure timely activation of promotional email content. Identify email best practices and drive development, implementation, and reporting of email campaign performance to increase overall effectiveness. Evaluate and report on email campaign performance, test results/learnings, and data insights to the pr

Evaluate employee inquiries and problems to determine best course of action; provide advice and guidance Conduct thorough and timely workplace investigations and make recommendations on appropriate course of action including formal levels of disciplinary action (e.g., reprimand, suspension, reassignment/reduction or termination) to minimize legal risk Create chronological

Responsible for developing software with the Pega platform to support a large scale IT system Responsible for working on Pega development stories and tasks to completion with each sprint as part of an Agile delivery team that uses Scaled Agile Framework (SAFe) Participate in Epic, Story, Task identification, and elaboration activities and promote Pega capabilities to maxi

Evaluate employee inquiries and problems to determine best course of action; provide advice and guidance Conduct thorough and timely workplace investigations and make recommendations on appropriate course of action including formal levels of disciplinary action (e.g., reprimand, suspension, reassignment/reduction or termination) to minimize legal risk Create chronological

Maintain internal application security controls, parameter files, RACF SETROPTS and RRSF Settings records, and other control mechanisms requiring subject matter expert (SME) knowledge Design and maintain internally used mainframe tools (e.g., zSecure, CARLa, ETF/R, various REXX Execs, EasyTrieve programs, some number of Cobol programs, SAS programs, SQL inquiries via SPUF

Identify business requirements (e.g., needs, objectives, functions, features, input and output) and translate into delivered technical solutions Utilize Navy Federal approved software development tools and software applications to design, develop, implement and maintain low code or no code business solutions that align with business initiatives and corporate strategies Fa

Build and maintain relationships with team members, management, key stakeholders, and/or external contacts (vendors, etc.) Document operating procedures for installations, configurations, and/or administration tasks Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices Maintain inventory control documenta

Assist with the management of functional reviews, root cause analysis, and analysis of operational risk in REL Develop and implement tools, methods, and programs to identify and mitigate operational and regulatory risks to mitigate risk exposure Manage and partner on efforts to identify and develop innovative, creative, and strategic initiatives for process improvements t

Develop, implement, and evaluate departmental change management strategies/solutions Serve as facilitator and active, visible departmental change management coach to project and initiative sponsors, senior executives, management and stakeholders Systematically apply structured process to equip business unit personnel to lead, participate in and adopt change to meet desire

Analyzes, identifies, and completes plumbing requirements including installation, operation alteration, repair and maintenance of water pipes, bathroom fixtures, kitchen plumbing, hot water heaters, humidification systems, water pressure booster pumps and the hydronic closed water system (expansion tanks, PRV's and backflow preventers) Identifies, diagnoses and troublesho