Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Develop branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives Manage and direct operations to ensure targets, service level agreements and corporate objectives are met Oversee the process of determining whether or not to pursue litigation in collecting delinquent member accounts;

Collect, prepare and maintain data for analysis, reports and reference Coordinate and prepare agendas for meetings, events and presentations Coordinate travel arrangements, prepare authorizations and review expense reports Monitor, field and direct phone calls; document as required Order supplies/services and reconcile invoices Partner with leadership to coordinate, execu

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Develop branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives Manage and direct operations to ensure targets, service level agreements and corporate objectives are met Oversee the process of determining whether or not to pursue litigation in collecting delinquent member accounts;

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Plan the research for and development of specialized risk assessment scopes Collaborate with management and personnel to optimize risk assessment scope development Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities Gather and synthesize data; present conclusions and offer risk mitigation, remediation and proces

Consult and collaborate with business leaders to identify learning needs, gaps and updates or enhancements to existing plans. Support needs analysis on strategic requests and make learning recommendations for less complex analysis and solutions to support business objectives in alignment with Navy Federal's strategy. Consult and act as a resource on professional and talen

Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts Lead cash operations and branch self auditing efforts to keep credit union assets secure and within operational l

Installs, alters, maintains and repairs emergency power systems, electrical systems, UPS systems and a wide variety of electrical equipment, fixtures, tools and appliances. Electrical systems include single and three phase with 120, 208, 277 and 480 volts, signal circuits, control circuits, and low voltage systems. May be designated by management as Lead/Forman of team Di

Assist in the development of learning strategies, tactics and solutions and assist in the design and development of learning solutions and content for one or more professional development or employee upskilling programs Facilitate learning solutions for professional development, employee upskilling and other areas as applicable Gather data and conduct analysis on less com

Lead the development of comprehensive design systems and documentation to craft clear, concise and effective content that can be scaled across products. Create, maintain, evolve and socialize voice and tone style guides, UX content guidelines, and other self serve materials. Serve as the career manager for growing team of UX Copy and Content Designers by way of leadership

Prepare executive financial reports by collecting, analyzing, and summarizing account information and trends. Assist with process improvements related to the CECL reserve accounting process or other Technical Accounting process areas. Support the Technical Accounting team in identifying and revising reporting requirements. Support the development, maintenance, and managem