Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts Assist the Manager in monitoring cash operations and branch self auditing efforts to keep credit union assets secure and withi

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Build end to end direct capabilities. Create and maintain optimal data pipeline architecture. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources. Use analytics for capitalizing on the data for making decisions and achieving better outcomes for the business. Derive insights to differentiate memb

Identify and assess business process strategies and opportunities Proactively monitor external and internal sources to identify opportunities for employee experience and operational efficiency improvements Establish and lead temporary process improvement teams, leveraging business area subject matter expert Actively collaborate with staff across business units to define b

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Design, develop, and evaluate basic/routine predictive models and algorithms with some complexity Analyze and interpret results with some complexity Limited judgment and discretion within defined procedures and practices Develop and code basic software programs, algorithms, and automated processes Use modeling and trend analysis to analyze data Collaborate with team membe

Analyzes business loan applicants' financial status, credit, and business to determine feasibility of granting credit including loan approval Works closely with development team/business member to ensure all appropriate data is obtained reviews and analyzes loan applications to ensure that necessary documents have been received and validates the integrity of the data Dete

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Design, develop, and evaluate basic/routine predictive models and algorithms with some complexity Analyze and interpret results with some complexity Limited judgment and discretion within defined procedures and practices Develop and code basic software programs, algorithms, and automated processes Use modeling and trend analysis to analyze data Collaborate with team membe

Lead end to end email effort for assigned business area/products and ensure timely activation of promotional email content. Identify email best practices and drive development, implementation, and reporting of email campaign performance to increase overall effectiveness. Evaluate and report on email campaign performance, test results/learnings, and data insights to the pr

Oversee the coordinating, reporting, and supervising the testing of ICFR and ITGC controls with ICFR impact Oversee all non IT related risk functions within regulatory and financial (ICFR) risk domains Liaise with Enterprise Risk Management, Finance Risk Management, external and internal auditors, legal, regulatory compliance, and policy regarding ITGC with ICFR and ICFR

Level I Plan the research for and development of specialized risk assessment scopes Collaborate with management and personnel to optimize risk assessment scope development Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities Gather and synthesize data; present conclusions and offer risk mitigation, remediation an

Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts Assist the Manager in monitoring cash operations and branch self auditing efforts to keep credit union assets secure and withi

Responsible for developing software with the Pega platform to support a large scale IT system Responsible for working on Pega development stories and tasks to completion with each sprint as part of an Agile delivery team that uses Scaled Agile Framework (SAFe) Participate in Epic, Story, Task identification, and elaboration activities and promote Pega capabilities to maxi