Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts Assist the Manager in monitoring cash operations and branch self auditing efforts to keep credit union assets secure and withi

Develops, designs, and publishes digital media communications Designs, prototypes, develops, and implements marketing content on electronic media, including Web Pages, using various Web programming languages, graphic software applications, techniques, and tools; publishes content Collaborates with clients (business units) to develop materials that meet their needs/prefere

Design and develop data engineering solutions for batch and near real time datasets. Apply engineering principles into the design and enhancement of new and existing solutions Lead, guide and mentor less experienced staff Document new system components, or modifications to existing components Improve how we deliver solutions with process innovation, application of new tec

Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end to end business processes to improve efficiency and operations Provide follow up to monitor the progress of planned improvement implementation to assure timely action, support and achieve expected benefits Collaborate with functional areas to develop

Ensures horizontal discovery and service mapping is highly available, reliant, scalable, and performant Provide engineering ability, leadership, and mentorship of ServiceNow Discovery and ServiceNow Service Mapping Perform engineering technology research, procurement support, deployment, and configuration for new and modified systems Apply engineering principles into the

Assist with the management of functional reviews, root cause analysis, and analysis of operational risk in REL Develop and implement tools, methods, and programs to identify and mitigate operational and regulatory risks to mitigate risk exposure Manage and partner on efforts to identify and develop innovative, creative, and strategic initiatives for process improvements t

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Conduct intelligence collection, triage and analysis of information obtained through intelligence sources Conduct research on threat actor groups, malware, exploit methods & vulnerabilities Perform advanced technical intelligence analysis of cyber threats using analytical tradecraft methods and forensic tools Maintain relationships with peer organizations through trusted

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Plan the research for and development of specialized risk assessment scopes Collaborate with management and personnel to optimize risk assessment scope development Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities Gather and synthesize data; present conclusions and offer risk mitigation, remediation and proces

Lead end to end email effort for assigned business area/products and ensure timely activation of promotional email content. Identify email best practices and drive development, implementation, and reporting of email campaign performance to increase overall effectiveness. Evaluate and report on email campaign performance, test results/learnings, and data insights to the pr

Create Flash/XML based reinforcement/promotional games and animations Create dynamic instructional and training materials using current technologies including references and support tools that reinforce training, increase efficiency and help produce error free work Create original designs for product demonstrations, quick reference guides, fact sheets, executive presentat

Implements compliance risk management methodologies and framework to drive consistency in analyzing, aggregating, reporting, and managing compliance risks Applies compliance risk management disciplines to identify, assess, mitigate, manage, and report on compliance risks as part of the enterprise wide compliance risk assessment and other compliance risk activities Support

Develop target solutions ensuring the integration points of end user technology services and other related services are consistent, scalable, and flexible. Guide developers and assist with all SDLC phases. Plan and develop robust and secure technical solutions that align with Navy Federal strategies. Collaborate on architecture reviews to assess the integrity and quality

Level I Plan the research for and development of specialized risk assessment scopes Collaborate with management and personnel to optimize risk assessment scope development Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities Gather and synthesize data; present conclusions and offer risk mitigation, remediation an