Spectrum Brands is a home essentials company trusted by millions of consumers all over the world. Our brands improve the way people live life at home - from making their meals, looking their best and caring for their pets to and cleaning their homes and freeing their space from unwanted weeds and pests. Building on our long legacy of products from trusted brands such as FURminator, DreamBone, Russell Hobbs, Tetra, GloFish, Remington, Cutter, and Spectracide, we deliver high-quality, reliable products. We strive to use consumer insights to fuel innovation. Our long-trusted brands provide the newest solutions to improve the way people live life at home, ultimately exciting consumers. Because we are structured for growth and efficiency, we can serve more consumers, customers and stakeholders around the world every year. We are led by our values of trust, accountability and collaboration to serve others through this common mission: We make living better at home.

Spectrum Brands' global enabling functions, including Finance, Legal, IT, Human Resources, Supply Chain, and Commercial Operations, provide enterprise-wide strategy, structure, and common processes to deliver the knowledge and expertise that helps our businesses grow. Enabling functions may operate as a center-led global team, providing a central strategy, structure, and standards; or as business partner teams, with resources embedded within the businesses to deliver business unit-specific results.

The M365/Collaboration Engineer is responsible for deploying and managing solutions for our organization using Microsoft 365 suite, conferencing, mobility, and telephony architecture. Acting as the subject matter expert of the collaboration product suite, the Collaboration Engineer will execute the roadmap and tactical support strategies. The resultant platform should facilitate a world-class user experience with little to no business interruption through feature updates and changes.

• Design, Documentation, Project Execution, Support
• Coach and mentor operational engineers
• Manage licensing, participate in procurement and vendor relationship management
• Participate in "on-call" application support
• The design, documentation, testing, creation, or modification of M365 tools, including auto attendants and call queues related to contact centers and business needs.
• Design, develop, and deliver end user training for changes and advancements in collaboration environments.
• Identify, design, and implement internal process improvements including re-designing infrastructure for greater scalability, optimizing, service delivery, and automating manual processes.
• Contribute to current and future product development.
• Lead and execute M365 technology and platform implementation along with end user migrations.
• Validate system performance by developing and conducting test scripts and completing bug fixes.
• Function as a business partner to provide solutions to the business needs, maintain tools already in use, and develop new ones, based on native and custom SharePoint functionality.
• Facilitate knowledge sharing and collaboration within the IT Services teams by disseminating relevant documentation and resources to support ongoing operations and user training initiatives.
• Manage and maintain Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and other associated applications.
• Proactively engage with business offices and individuals to understand their needs and challenges, tailoring Microsoft 365 solutions and resources to enhance productivity and promote adoption.
• Monitor system health, performance, and security of the Microsoft 365 environment, ensuring uninterrupted service delivery while addressing issues promptly.
• Provide technical support and troubleshooting assistance to users experiencing Microsoft 365-related issues, collaborating with vendors and other IT Services teams as necessary.
• Respond promptly to service requests, incidents, and inquiries related to Microsoft 365 services, maintaining high levels of customer satisfaction.
• Develop and maintain effective documentation, both internally for ensuring business continuity and externally for facilitating system usage. Leverage vendor-provided resources effectively to supplement and enhance documentation and training efforts.
• Enable the successful adoption of collaboration technologies across all business functions.
• Management of mobile devices, device policies for both iOS and Android devices.
• Represent the collaboration technologies in Problem and Incident Management.
• Field engineering-level escalations, as well as root cause analysis.
• Communicate effectively to all levels of the organization.
• Assist in responsibility for development and improvement of the collaboration suite.

• Bachelor's degree in information technology (or related field) or equivalent experience
• 4+ years' experience in Enterprise Information Technology
• ITIL Service Management Essentials or Foundation certification
• Use of a ticketing system preferably ServiceNow
• 4+ years' experience in Microsoft 365 Administration
• Hands on experience managing a combination of Microsoft Technologies including Mobility & Telephony
• 2 years' experience managing Microsoft 365 applications preferred.
• 2 years' mobility experience preferred.
• 2 years' experience with conference room technologies preferred.
• Knowledge of Microsoft Purview
• Intune and Azure AD along with other major cloud offering
• Five9 Call Center

• Strong interpersonal skills - ability to work closely with both IT and the business.
• Strong communication skills (oral and written), including presentation (PowerPoint)
• Ability to make logical and evidence-based decisions in a diverse environment.
• Proven time-management skills - ability to multi-task and prioritize work in a highly reactive environment
• Strong understanding of mobility, phone solutions, conferencing strategies including Teams Room Systems
• Strong understanding of M365, Microsoft Teams architecture, configuration, and management, including security settings and compliance features.
• Strong understanding of Teams, SharePoint, Exchange, OneDrive, particularly limitations and user experience
• Strong understanding of enterprise globally distributed infrastructure and Microsoft 365 architecture including telephony and mobility systems

Working conditions are normal for an office environment.

Some travel may be required.

Position may be remote or hybrid (in office and remote)

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.

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