Mission:
In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.
Culture Competencies: S.T.R.I.V.E
General Summary:
Under general supervision and in compliance with all federal and state regulations and USSFCU policies and procedures, assists in the daily activities involved in the operation of the retail branch. Serves as an ambassador of USSFCU by espousing our "Better Together" philosophy to fulfill our purpose of helping our members achieve financial success. Provides support to the day-to-day operations of either the Retail Operations or Retail Experience team. Provides a world-class member experience during every interaction. Ensures member transactions, member inquiries and other duties as assigned are processed in an efficient and effective manner consistent with credit union policies, practices, and goals.
Major Duties and Responsibilities:
Education: High school diploma or equivalent and (5) five years relevant experience or bachelor's degree in business or related field and one (1) year relevant experience required.
Experience: Two (2) years of supervisory/managerial responsible experience in a contact center environment with prior consumer lending, teller operations, collections, new accounts, banking regulations operations preferred.
Skills: Working knowledge of consumer lending required. Excellent math and analyticalskills required. Ability to manage multiple tasks and supervise multiple people in a challenging environment. Excellent critical thinking skills required. Proficiency with PC applications such as Outlook, Word and Excel required.
Communication: Excellent oral and written communication skills required. Ability to communicate in a professional and effective manner with all levels of Credit Union staff, vendors, Board Members, and members.
Supervisory: Minimum of (2) two years of managerial experience required.
Equal Opportunity Employer/Veterans/Disabled
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.