General Summary

Provides a high level of customer service, administrative support, and project coordination throughout the Talent Acquisition process with a focus on the full candidate experience pre and post job offer, which includes all pre-employment onboarding activities.

Principal Responsibilities and Tasks

• The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
• Manages the pre-employment onboarding process for assigned candidates to ensure a smooth and efficient candidate and hiring manager experience.
• Generates reports to track pre-employment onboarding progress and completion for assigned candidates.
• Interfaces with candidates, Recruiters, and hiring teams with a focus on customer service and compliance.
• Monitors and completes required pre and post job offer screening requirements on all assigned candidates (i.e., background checks, reference checks, etc.) and escalates issues as appropriate.
• Verifies and uploads all required documentation in the system of record.
• Ensures data accuracy in all systems and documents.
• Runs reports and tracks relevant performance metrics.
• Schedules and coordinates interviews between Recruiters, candidates, and hiring teams.
• Greets and escorts candidates during their interview process as necessary.
• Coordinates travel arrangements and hotel accommodations for non-local candidates and follows through on reimbursements.
• Troubleshoots interview scheduling challenges and keeps candidates, managers, and recruiters apprised of progress.
• Administers candidate experience surveys to new hires on a regular basis.
• Performs other duties and responsibilities as assigned.

Knowledge, Skills and Abilities

• Highly effective verbal, written and interpersonal communication skills.
• Excellent time management and organizational skills.
• Ability to learn and utilize technologies such as MS Office products and applicant tracking systems.
• Must be able to work with all levels of management and candidates.
• Ability to work independently and be trusted to complete tasks with minimal supervision.
• Excellent time management and organizational skills.
• Team player mentality; ability to collaborate with others.
• Must be able to work with a keen sense of urgency.
• Adherence to the highest degree of professional standards and strict confidentiality in matters that require discretion.
• Professional demeanor.
• Ability to work on and close multiple assignments concurrently and in a timely manner.

THE MEDICAL HEART OF MARYLAND
Treating over 330,000 patients every year, the University of Maryland Medical Center is at the vital core of Maryland's health care system and community. We're known for our prestigious expertise in innovative research and education, along with the talented staff and advanced centers that make it all possible. The R Adams Cowley Shock Trauma Center, the world's first center dedicated to trauma, treats more than 7,500 critically injured patients a year with an incredible 97 percent survival rate. We also have one of the nation's largest kidney and pancreas transplant programs at The Joseph and Corinne Schwartz Division of Transplantation, home to Maryland's first steroid-free protocol and pancreas/kidney transplant. From our National Cancer Institute-designated UM Marlene and Stewart Greenebaum Cancer Center to The University of Maryland's Children's Hospital, one of the largest pediatric centers in the state, we are dedicated to saving and transforming lives.

Education and Experience

• High School Diploma or GED required. A Bachelor's degree in Human Resources or related field is preferred.
• A minimum of one (1) year of administrative or clerical experience is required. Experience in Human Resources is preferred. Basic computer skills and experience with office software systems is required.

All your information will be kept confidential according to EEO guidelines.