In this role, you will provide support, troubleshooting, and problem resolution for end users and support teams. You will support large manufacturing and office environments including PC Hardware, Software, Applications, and Peripherals while applying strong IS infrastructure technology knowledge to support infrastructure activity within all IS process domains.

15

EL Americas Customer Experience Leader

• Answer user calls and emails within a timely manner for both basic and 2nd level issues
• Create tickets for users across multiple systems and issues. Monitors tickets for completion
• Assist users with basic and intermediate level technical issues ranging from application installs to driver updates
• Extensive use of Active Directory tools to remove/add and edit users
• Supports the installation of new IS solutions/services in regards of the required infrastructure, or the changing of existing IS solutions/services

• Bachelor's degree in Information Systems or related field preferred OR equivalent experience
• 2 years experience in an enterprise end user support role preferred
• Strong sense of personal accountability regarding decision-making and ability to work alone or with a team
• Embraces working in a demanding environment and promoting a teamwork mentality
• Fluent in Microsoft Office and Support of 0365
• Experience applying analytical thinking and problem-solving skills
• Windows 10 knowledge and support experience
• Eagerness to learn new concepts and expand technical expertise
• Candidates must already have a work authorization that would permit them to work for ABB in the US

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

ABB Installation Products Division (formerly Thomas&Betts),is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Our products are used all around you, every day - orbiting the earth, working on Mars, on the fastest trains we ride, in the fastest cars of the world, crossing oceans, in factories producing your food, in the tallest buildings of the world, in the most modern hotels and in the walls of your home. With a portfolio of more than 200,000 products marketed under more than 38 premium brand names, our Division offerings are found wherever electricity is used. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.