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HR Shared Services Onboarding Rep
Fairfax, VA
Job Description
The Human Resources Shared Services Onboarding Representative acts as a first point of contact for all team member levels, colleagues and applicants. Consistently provides exceptional customer service such as providing timely and accurate information and resolving problems. Ensures accurate data entry and the processing of new hire and transfer team member information to facilitate smooth and accurate onboarding. Provides biweekly, quarterly and daily reports to customers as needed.
This is an Entry Level Position that will report onsite (Fairfax, VA) Monday-Friday.
Job Responsibilities
- Acts as frontline customer service representative for Human Resources
- Applies skills in active listening, courteous interactions, time management, problem solving and follow up
- Effectively assesses customer requirements or needs and determines whether the inquiry needs to be escalated for resolution
- Accurately interprets and effectively explains HR policies and procedures
- Completes onboarding process for new hires and transfers including background and special background checks
- Immediately communicates with HR Partners for any background check result concerns
- Creates and updates standard operating procedures for the Onboarding Team
- Accurately completes all pre-onboarding processes as triggering offer letter, ensuring background is in progress and complete, updating spreadsheets, creating sign-in sheets, creating badges, and managing onboarding tours for new hires and transfers
- May perform additional duties as assigned
Additional Requirements
Experience - 1 year of experience in Human Resources ; Experience in Onboarding is highly preferred.
Education - High School or GED
As a recipient of federal financial assistance, Inova Health System (“Inova”) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, sex, sexual orientation, disability, or age in admission to, participation in, or receipt of the services or benefits under any of its programs or activities, whether carried out by Inova directly or through a contractor or any other entity with which Inova arranges to carry out its programs and activities.
This policy is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at 45 C.F.R. Parts 80, 84, 91 and 92, respectively.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
1+ years
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