Retail Store Manager II

Base Pay Rate: $48, 099.45 - $58, 465.13

Compensation above base pay rate may be offered based on relevant work experience

JOB SUMMARY:

The Store Manager II is directly responsible for the operation of a Goodwill retail store in accordance with organizational policies, procedures and standards. This includes processing of all donations by category for resale or salvage sales, effective staff management, and achieving sales and production goals. The Store Manager II demonstrates a positive attitude, excellent customer service and team building through promoting the mission and vision of Goodwill within the organization and the community. Typically responsible for a medium Band 2 store will annual sales between $500,000.00 - $1 million. Employment is contingent on criminal background check.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Store Operations

• Manages the retail store engaged in the resale of donated goods ensuring budgeted sales and production goals are met while controlling expenses.
• Manages daily production goals ensuring products is put on the sales floor in a timely manner; Performs weekly Kaizen audits
• Appraises and prices house wares and furniture with the intent of making the most monetary value; Reports donation deficiencies to retail operations in a timely manner and partners for deliveries before supplies run out; Oversees quality of goods going to the sales floor
• Manages quality of goods ensuring pricing and grading standards are followed
• Oversees and ensures compliance of all store salvaging in proper contains; Partners with Recycling Center on store pick-ups
• Maintains merchandising guidelines through colorization and classification of store inventory
• Creates seasonal displays to enhance image and promote merchandise resulting in additional sales
• Reconciles cash with sales receipts, keeps operating records and prepares a daily record of transactions for accounting; Completes required paperwork accurately, neatly and submits within established timeframe; Makes bank deposits and exchanges change as needed
• Plays an active role in risk management, reporting known or suspected security and/or theft concerns
• Answers customer's complaints or inquires and resolves appropriately, providing feedback to Sales Director; Ensures customers are treated in a fair, courteous and efficient manner by store staff
• Communicates directly and consistently with Sales Director

Staff Management

• Responsible for full-service staff management including interviewing, hiring and training employees; Responsible for performance management, disciplinary actions and terminations with guidance from Sales Director and Human Resources;
• Plans and prepares work schedule and assigns employees to specific duties to maximize efficiency
• Monitors, reviews, processes and submits payroll in a timely manner; Ensures employees records time worked accurately
• Maintains a safe environment; Investigates all accidents/injuries and documents according to established policy
• Conducts monthly staff meetings promoting communication and feedback
• Performs other duties as assigned

EDUCATION AND/OR EXPERIENCE:

• High School diploma or equivalent required
• Two years of retail or related management experience at an Assistant Manager level or above required.
• Advanced education may be substituted for experience

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must possess a current valid and unrestricted driver's license and be fully insured according to Maryland law

SCOPE OF SUPERVISION:

• Reports to Sales Director
• Directly supervises retail store staff in various roles; Typically a staff of 8-12 full and part time employees.
• Employees under scope of supervision are in same location

REPORTS TO: District Manager

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE:
Bilingual in English and Spanish preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Basic computer skills with working knowledge of Microsoft Office products including Word and Excel; Basic knowledge of the internet including how to search and send/receive email
• Strong interpersonal skills with the ability to effectively communicate to diverse populations
• Strong customer services skills with the ability to think quickly and resolve conflicts
• Strong marketing and/or merchandising ability
• Basic knowledge of clothing and fashion trends with the ability to create appealing displays
• Ability to apply sound judgment when making decisions across a variety of situations
• Knowledge to calculate figures and amounts such as discounts, interest, commissions, and percentages

PHYSICAL REQUIREMENTS:

Lifting up to 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

TRAVEL REQUIREMENTS:

• Up to 50% of working time
• Must have access to personal vehicle

WORK ENVIRONMENT:

Employee may be exposed to moving mechanical parts, wet and/or humid conditions, fumes or airborne particles and outside weather conditions. The noise level is usually moderate.

EOE/MFDV